Latest information concerning the coronavirus
1 Opening of the retail store in Bremen
Shop in Bremen will be open again from 20.04.2020. Please note our new opening hours: Mo. - Fr. from 9am to 5pm. Saturdays 9am to 1pm. Our online shop and deliveries will remain available without restrictions.
2 No change to online orders & customer service at SVB
Both our customer service and delivery is still operational. Your orders placed by phone or online will be processed and shipped as before. Our customer service team will be happy to advise you and answer any questions you may have.
3 Deliveries by DHL contactless
In Germany, as well as internationally, deliveries are contactless. The deliverer signs for the shipment. DHL recommends specifying a delivery location or selecting a Packstation as the delivery address.
4 Delivery of COD shipments
COD consignments will be delivered directly to the postal branch and can be picked up by the recipient there.
5 Longer delivery times possible for international items
Due to changes in the transport process, e.g. border controls or the discontinuation of previously used air or water connections, but also due to protective regulations in the destination country, delays in the usual transit time may occur.
6 Restricted zones for international freight forwarding shipments with Dachser
Forwarding shipments, i.e. shipments weighing more than 31 kg, can no longer be delivered due to restricted zones in the following regions and will be returned to us. Please do not place an order if you live in one of these zones:
- Czech Republic: 78391 Uničov, 78401 Litovel, 78321 Chudobín (etc. :Červenka, Chořelice, Myslechovice, Nasobůrky, Nová Ves u Litovle, Rozvadovice, Savín, Tři Dvory u Litovle, Unčovice, Víska u Litovle, Benkov u Střelic, Brníčko, Dětřichov, Dolní Sukolom, Horní Sukolom, Nová Dědina u Uničova, Renoty a Střelice u Litovle.)
- Spain: 08700-08709 Igualada, 08711 Òdena, 08788 Vilanova del Camí, 08710 Santa Margarida de Montbui
- Italy: According to current information, delivery is possible but subject to conditions and controls which may lead to delays in delivery.