Dispatch & delivery

Dispatch & delivery

Fast, Faster, SVB - says a customers about our delivery service. Optimized logistic processes, modern technologies and a well trained team, guarantee a prompt delivery.

Delivery costs at a glance

Germany EU Member States World package
Standard package   < 31kg, < 120 cm 6,95 €* 8,95 €* 24,95 €*
Express delivery 19,95 € On demand On demand
Bulky goods 39,95 € 49,95 €** On demand

* Except Greece, Croatia, Canary Islands, Croatia, Romania and Bulgaria - shipping costs on demand.

Tracking - Where is your package?

Keep track of your order. With the easy DHL and UPS tracking tools you can see exactly where your package is at the moment. The day your order leaves our warehouse, you will receive an automatic email with your DHL or UPS tracking number and a direct link to the online tracking tool.
Attention: Please have your DHL/UPS tracking number at hand.

Go to DHL live tracking »
Go to UPS live tracking »

Express delivery to EU countries

Express deliveries to European countries are possible on demand. For more information please contact our service staff.

Produktfragen

Your Holiday Service - SVB solves your technical problems and delivers directly to your boat

In order to guarantee the fastest possible delivery without delays, a concrete delivery address is required (receivers name, name of the port and possibly your boat, street name, street/house number, place and country)

Standard package EU

Packages up to 31 kg and a maximum length of 1.20 m are shipped by UPS / DHL for a price of 8.95 € within the EU (Canary Islands, Greece and Croatia excluded). Standard packages cannot exceed an edge lengths of 120 x 60 x 60 cm. Products with shipping marks (bulky goods / shipping / dangerous goods) will be charged separately.

Delivery costs for the Canary Islands, Greece and Croatia have to be calculated by the SVB staff.

Shipment of
bulky goods EU

Bulky items, that exceed the dimensions of a normal package (120 x 60 x 60 cm) are marked by a special sign. The shipment of these items is calculated with a fee of 34,95€ within European countries, with the exception of Canary Islands, Greece and Croatia. Delivery costs for bulky items that exceed a length of 2.70m have to be calculated by your SVB contact person.

Important: Please note that for wood and plexiglass boards we charge an additional packing rate of 30 € for protection manners.

Identification of bulky items on the SVB website:

Shipment of heavy goods EU

Heavy goods that exceed a maximum weight of 31 kg and a maximum length of 1.20 m are marked by a special sign. The shipment of these items is charged by a fee of 49,95€ to European countries with the exception of Canary Islands, Greece and Croatia.

Identification of heavy items on the SVB website:

Spedition innerhalb Europas

Shipping cost on request: due to size and weight of the item the shipping cost have to be calculated. The cheapest rate for shipping to your delivery location is calculated after entering the order and quoted to you. Only with your approval to the price, the order will be placed.

Identification of heavy items on the SVB website:

Pyrotechnical items

The shipment of dangerous goods, such as pyrotechnical items, are only sold to people over 18 years old and only shipped directly to the purchaser of the goods with a German delivery address.

Identification of pyrotechnical items on the SVB website:

Battery deposit

According to legislators, we are committed to charge a 7.50 € deposit for the purchase of a battery. Reimbursement will be made upon return in our house or against proof of disposal.

Identification of pyrotechnical items on the SVB website:

Express Delivery

Did you know? Express delivery available worldwide upon request.

Strong partners

All standard shipments are carried out by DHL and UPS.

DHL World Package Premium Service

Overseas customers AHOY! For all NON-EU shipments, SVB offers you a convenient and inexpensive worldwide shipping with DHL World Package Premium Service. Of course you will receive a tracking by email as soon as we send out the package, however this tracking may be somewhat less accurate than tracking within the EU. But you can be sure - your package will arrive!
For many countries, we can offer you a flat rate of 24.95 € net (normal packages <31 kg <120cm), all other shipping costs must be requested with our customer service.

Price Deliverytime
Aruba 24,95 net 2 Weeks
Brit. Virgin Islands 24,95 net 2 Weeks
Faroese 24,95 net 2 Weeks
Greenland 24,95 net 1 Week
Norway 24,95 net 4-5 Days
French Polynesia 24,95 net 2 Weeks
Caiman Islands 24,95 net 2-3 Weeks
Martinique 24,95 net 4-5 Weeks
New Caledonia 24,95 net 3 v
Réunion 24,95 net 3-4 Weeks
Valais & Futuna 24,95 net 3-4 Weeks
French Guyana 24,95 net 3-4 Weeks
Mayotte 24,95 net 3-4 Weeks
Guadeloupe 24,95 net 3-4 Weeks
Andorra 24,95 net 5-7 Days
Saint Pierre & Miquelon 24,95 net 3-4 Weeks
Saint Martin 24,95 net 3-4 Weeks
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Costs which SVB has no influence on

The SVB team will gladly accept orders from all over the world and ship them to remote locations and ports when we receive a clear delivery address from you. These prices are without VAT. You also have the opportunity to take advantage of additional services at any time. The resulting costs are also due if you make use of your 14-day right of withdrawal. Any occurring transport damage is insured by us. We would like to point out that customs duties, taxes, import charges, storage fees, exchange rates, currency differences or other costs may arise which SVB has no influence on and we cannot estimate or determine them beforehand – As this is the responsibility of the recipient who is obliged to pay any fees incurred. The return costs are also obliged to be paid by the recipient as well. We recommend that you refrain from using an alternative delivery address for orders being shipped to non-EU countries.

Customs clearance

Customs can open and scan packages for control. For more information on costs, customs clearance times, etc., please contact your local customs authorities. The customs authorities of some countries require special proof of identification from the importer / consignee of goods before a consignment is released. As the importer / consignee of the goods, you may use an identification number, e.g. national identification number, CPF or tax number. SVB is not obliged to issue you or customs authorities with a supplier or long-term supplier declaration and / or an export declaration or to procure such from its own pre-suppliers. Please note that we might be obligated to make an export declaration for deliveries going to non-EU countries, which may delay the shipment by approximately 2 days.

International shipping: costs, transit times and delivery restrictions

The shipping costs to all countries outside the EU are individually requested by our SVB dispatch staff for each order from the respective forwarder and can vary greatly depending on weight, size and the country of destination. We would also like to point out that we have no influence on the duration of the delivery by forwarding and shipping companies and cannot guarantee the complete tracking of shipments. Please note that international shipping to certain countries is subject to delivery restrictions and not all items may be shipped to all countries. You are responsible for ensuring that products can be lawfully imported into the country of destination. It may also be the case for air and sea freight deliveries that a "door-to-door" service is not included and you may need to pick up the goods at the respective airport or seaport. We will not carry any additional transportation costs.

Possible deviations from country-specific standards

Please note that for internationally shipped products, the manufacturer's warranty may not apply, the manufacturer's servicing options may not be available, instructions and safety warnings may not be written in the local language, the products (and accessories) may not be in accordance with the standards in force within the country of destination, specifications or labelling requirements may not be in compliance with local standards, and products may not be in compliance with the electrical voltage and other electrical standards within the country of destination.

Goods that we ship to Germany or other European countries are subject to German VAT. If these goods are then exported to NON EU COUNTRIES a VAT refund by SVB is NOT possible § 7132 (3) UStG). We kindly ask you for your understanding.

Fast global delivery by air/air freight

Shipping via air freight ensures that your delivery reaches you globally and on time. We recommend this shipping method, especially for deliveries to third countries, to avoid long delivery times due to customs clearance. Please contact our customer service for more information about shipping costs.

Returns and replacements

Return costs are to be paid by the recipient of the goods. The above conditions also apply to any replacement items that we ship at our discretion if the original shipment was not correct. If you return an item to us, you are the exporter from the country of destination. The legal claim and the risk of loss is past on to us as soon as the goods arrive at our logistics centre. In the case of a replacement, you can ask the respective customs office if it is possible to remit the import charges, but we cannot guarantee this.

VAT ID

As a business client, a VAT (value added tax identification number) is necessary for any orders shipped to areas outside of Germany within Europe.

Member state Name in the national language Abbreviation
Belgien (BE) le numéro d’identification à la taxe sur la valeur ajoutée BTW - identificatienummer No.TVA BTW-Nr.
Bulgarien (BG) Dank dobawena stoinost DDS = ДДC
Dänemark (DK) momsregistreringsnummer SE-Nr.
Deutschland (DE) Umsatzsteuer-Identifikationsnummer USt-IdNr.
Estland (EE) Käibemaksukohustuslase registreeri-misnumber KMKR-number
Finnland (FI) Arvonlisâverorekisterointi-numero ALV-NRO
Frankreich (FR) le numéro d’identification à la taxe sur la valeur ajoutée ---
Griechenland (EL) Arithmos Forologikou Mitroou FPA A.Φ.M.
Großbritannien (GB) value added tax registration number VAT Reg.No.
Irland (IE) value added tax identification number VAT No
Italien (IT) il numero di registrazione IVA P.IVA
Kroatien (HR) --- ---
Lettland (LV) pievienotasvertibas nodokla registrijas numurs PVN registrijas numurs
Litauen (LT) Pridetines vertes mo-kescio moketojo kodas PVN moketojo kodas
Luxemburg (LU) le numéro d’identification à la taxe sur la valeur ajoutée ---
Malta (MT) value added tax identification number VAT No
Niederlande (NL) BTW-identificatienummer OB-Nummer
Österreich (AT) Umsatzsteueridentifikationsnummer UID-Nr.
Polen (PL) Numer identyfikacji podatkowej NIP
Portugal (PT) o número de identificacao para efeitos do imposto sobre o valor acrescentado NIPC
Rumänien (RO) cod de înregistrare în scopuri de TVA TVA
Schweden (SE) Registreringsnummer för mervärdesskatt (Momsnum-mer) MomsNr.
Slowakei (SK) Identifikačné číslo pre daň z pridanej hodnoty IC DPH
Slowenien (SI) davcna stevilka DDV
Spanien (ES) el número de identificación a efectos del Impuesto sobre el Valor Anadido N.IVA
Tschechische Republik (CZ) danove identifikacni cislo DIC
Ungarn (HU) közösségi adószám ---
Zypern (CY) Arithmos Egrafis FPA ---